Monday, July 10, 2017

Voice Response Technology, Oh MY!

Here’s me, a late phase Baby Boomer navigating the turbulent seas of the Super Seniors (active, independent 80’s and above). Helping my elders stay connected is one of my most needed services. And I need help myself!
It is a for sure fact, that if I can think of a needed tool or toy or direction for improvement, somebody else has already come up with it. I just need to go looking. And sometimes I do not have to go very far! In just the past few days I have stumbled across a promising solution to something I have been talking up as a big social need for some time now, at least in our little corner of the Universe:
A way to make it easier for seniors to use technology when they reach the age when they forget how.
This is a real thing. The first time I witnessed this phenomenon a family member that had programmed early PC’s at home and had been a techie all his adult life could no longer remember how to use his laptop. He returned three printers he purchased because they were "defective" before he realized that he was unable to recall the keyboard commands to print. This fellow had spent most of his days before this decline “parked at his desk” reading newspapers online. He pursued his beloved photography hobby on his PC, editing and sharing photos. This inability was so frustrating to him that he stopped even going into his home office. Unfortunately, he had transferred all the household accounts to the computer.
Because so much of our life business is accomplished online now, not having access to this technology or having and losing access can be crippling.
The forgetting was not limited to the computer. He eventually could not remember how to use his e-reader or cell phone without assistance. Now I am noticing my Mom is having trouble remembering how to use her phone. Two other families in our circle of oldies have stopped using their home PC’s because they cannot remember how. Really, all these folks need help to get voicemail or text messages.
And so much of our social connections are dependent on access to technology. Email, text and social media are our gathering places. If we cannot go there we miss so much.
This has become an important concern for me. Not only do I need to help my folks with their technology issues but I can see myself needing such help in the future. I have already complained that advances in technology are whizzing by way faster than my ability to keep up with them.
Well…the other day I was reminding Mom that she could press the “mic” key on her cell phone and say “Call Lisa” to phone me without looking up my number… VOICE RESPONSE TECHNOLOGY
Then I noticed the “Ask Cortana “ sticker that I had never removed from the case of my inexpensive little laptop and started to wonder…just what can this do? I tried it out. Voice requests to “open Facebook”; “open email”; “open documents” in addition to an unsolicited weather report: this could work for my oldies!
Apple products have Siri. Amazon has Alexa. These are just the ones I have encountered that can assist with access to technology by voice command. None of these is a complete solution but it gives me hope that one is out there. All I need is somebody who understands the capabilities now available with current technology to point the way. To teach me so I can share with my folks.
What I need is a Millennial… :)
Final note: since I started writing these thoughts I have encountered more Voice Response technology. Google Home, Amazon's line of similar products and IHome on the horizon. OH BOY...And then I encountered companion robots...whoaaaaaaa!
We live in a wonderful time. We are blessed beyond measure with so much information, communication, entertainment, beauty, all at our fingertips and available to the least of us as well as the great. Be sure to share with those you can to the best of your ability so that they may partake of the bounty too.
Big Love, Lisa
PS Share any ideas or feedback with me here or on my Facebook page LivingLive@livingitupward I would love to hear from you! Please share this post with anyone you think may be interested or benefit from it. I really would like to grow this conversation!